Frequently Asked Questions
Everything you wanted to know about GeneJunction and weren't afraid to ask!
How do I sign up for HealthFolio?
Once you are registered as a GeneJunction member you can then subscribe to MemberPlus to get access to HealthFolio.
Is HealthFolio free to use?
While GeneJunction member is free to register, access to HealthFolio is unlocked when you subscribe to MemberPlus.
What is MemberPlus?
MemberPlus is a premium subscription that gives you access to HealthFolio, unlock member only discounts, access to the latest promotions, special content and more
How do I update my health records on HealthFolio?
You can upload your latest medical records and edit your medical history, lab records, vitals, etc., in a harmonised and easy-to-track format. You can also ask your healthcare provider to update your conditions, vitals, and prescriptions during a consultation.
Can I use HealthFolio for my family?
Yes, you can manage health records for family members, making it perfect for caregivers.
Is HealthFolio available worldwide?
HealthFolio is currently available only in Malaysia, with plans to expand globally.
How does HealthFolio ensure my data is secure?
Given the critical nature of your healthcare information, we provide the safest tools for data protection along with strict adherence to policies conforming to EUGDPR, HIPAA, HL7 and PDPA. We are also certified with ISO27001 to implement best practices in network security.
Can I record the the consultation notes in my HealthFolio?
How does HealthFolio ensure my privacy and confidentiality?
GeneJunction is committed to protecting your privacy and confidentiality. You have complete ownership of your HealthFolio information, your data is only shared with healthcare providers with your explicit consent, ensuring that you have complete control over your health records and who has access to them.
What services does GeneJunction's Consult offer for Telemedicine?
Access online and in-person consultations with a wide range of specialists tailored to meet your health needs. See What we treat. - Choose from our range of healthcare providers including, General practitioners, specialist, pharmacists, counselors and more.
How do I schedule a consultation?
Once you're a member, booking appointments on our platform is easy. Simply choose the consultant, time and more of consultation (telemedicine, phone call or walk in) that fits you best. Plus, you'll be informed of the consultation cost upfront, ensuring no surprises.
How are prescriptions handled?
Our doctors prescribe medication with a digital signature during your consultation.
What if I have an urgent health issue?
GeneJunction's consultation services are not recommended for emergency situations. If you're experiencing a health crisis or urgent medical condition, it's crucial to seek immediate, in-person medical attention from emergency services or your nearest healthcare facility to ensure you receive the timely and critical care needed for acute health issues.
How does GeneJunction protect my health information?
We prioritise your privacy with secure storage and management of your health records. Based on on your subscription your health records are stored securely and you can access them digitally anytime.
What are the fees for consultations?
Consultation fees vary by type and specialist. Please check our Consult page for specifics.
How can I follow up after my consultation?
Schedule follow-up appointments easily through our platform to continue your care journey.